Privacy Policy

1. Who we are

Techsofts London is a trading name of [Company Legal Name Ltd], registered in England and Wales (Company No. [XXXXXX]). Our registered address is [Address]. We are the data controller for personal data collected through this website and our services.

For data protection queries, contact us at: hello@techsofts.co.uk

2. What data we collect

We may collect the following personal data:

• Contact information — name, email address, phone number
• Business information — company name, trade type, location
• Usage data — pages visited, time on site, browser type (via cookies)
• Communications — any messages you send us via forms, email or WhatsApp
• Payment data — processed securely by our payment provider; we do not store card details

3. How we use your data

We use your personal data to:

• Provide and manage our services (365 Grow, website development, SEO, etc.)
• Respond to enquiries and book calls
• Send service-related communications (invoices, updates, support)
• Send marketing communications, where you have consented
• Improve our website and services through analytics
• Comply with legal obligations

4. Legal basis for processing

We process your data on the following legal bases: contract (to deliver services you've engaged us for); legitimate interests (to manage our business and communicate with you); consent (for marketing emails and non-essential cookies); and legal obligation (where required by law).

5. Data sharing

We do not sell your personal data. We may share it with trusted third parties who help us deliver our services, including: payment processors, email and SMS platforms (including GoHighLevel), analytics providers, and cloud hosting services. All third parties are required to handle your data in accordance with UK GDPR.

6. Data retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Client data is typically retained for 6 years after the end of the contract. You can request deletion of your data at any time (subject to legal obligations).

7. Your rights

Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to or restrict processing; data portability; and withdraw consent at any time. To exercise any of these rights, contact us at hello@techsofts.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. International transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure.

10. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page with the date of last update. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact

For any questions about this privacy policy or how we handle your data, contact us at: hello@techsofts.co.uk or write to us at [Registered Address].